Refund Policy
Additional information
Hotel Palash Residency is unit of Omran Infrastructure & Hospitalities Private Limited.
Cancellation and Refunds:
Users may cancel bookings subject to the cancellation policy of the HOTEL PALASH RESIDENCY or accommodation booked.
Refund eligibility and amounts are determined based on the cancellation policy, which may include deadlines, fees, and conditions for partial or full refunds.
Cancellation Deadlines:
Users must adhere to the cancellation deadlines specified in the booking confirmation or on the website. Late cancellations may result in reduced or forfeited refunds.
Refund Processing:
Refunds, if applicable, are processed to the original payment method used during booking. Processing times may vary based on the payment provider and bank processing times.
Non-Refundable Bookings:
Some bookings, such as promotional rates or special offers, may be non-refundable. Users are responsible for reviewing the booking details and cancellation policy before confirming non-refundable bookings.
Refund Deductions:
Refunds may be subject to deductions for cancellation fees, administrative charges, and any applicable taxes or service fees.
Exceptional Circumstances:
In cases of exceptional circumstances, such as natural disasters, government restrictions, or hotel closures, the refund policy may be adjusted or waived at the discretion of the website or the hotel/accommodation provider.
Refund Disputes:
Users can contact customer support for assistance with refund disputes or inquiries. Any disputes regarding refunds will be handled in accordance with the website’s policies and applicable laws.
Refund Notifications:
Users will receive email notifications regarding the status of their refund requests, including confirmation of refunds processed and any deductions or adjustments applied.
No-Show and Unused Services:
No-shows or unused services during the stay are generally non-refundable, unless specified otherwise in the booking terms or due to exceptional circumstances.
Contact Information:
For refund inquiries, users can contact customer support at frontoffice374@gmail.com or call us at 09102994156. It is recommended to provide booking details and relevant information to expedite the refund process